Unsolicited, they each expressed the importance of print marketing in keeping business current. Uses included directory listings, advertisements in tourist maps, flyers, and advertisements in print media. It's not that they were unsophisticated business owners. Far from there. However, they expressed concerns about digital marketing, as noted above. They saw digital media as necessary for engagement, especially on social media, where they knew their customers were spending Shadow Making time. They also viewed digital marketing primarily as a growth strategy. But each of them stressed that print was a vital part of their marketing. Print helped them retain existing Shadow Making customers. 10. A bird in the hand is worth 5 to 10 in the bush Google's Kristin Coit shared churn data that supports the above SMB's focus on existing customers. It costs five to 10 times more to attract a new customer than to retain an old one.
So, losing a customer to destabilize him hurts. Customer retention is not only important from a cost perspective, but also from a revenue perspective. Revenue can be expressed simply as Revenue = Acquisition + Upsell - Churn. Kristin said the likelihood of selling to an existing customer is 60-70%, compared to 5-20% for a new prospect. So investing to take care of your existing customers is a prudent business decision. Churn is a big enough problem for Shadow Making Google to make it a “20%” project from which products such as Google News, Gmail and AdSense are born. It now offers programs to help its partners support retention and reduce churn, including predictive churn reports, historical churn analysis, and advertiser duration and performance Shadow Making reporting. All in all, we had a great conference and I hope you can join us next year. If you've made it through those 10 points, here's a bonus for you. Watch this video of 11 predictions for local marketing in 2016 from marketers attending LSA16. If you don't have six minutes, skip to the 5:19 mark.
Enjoy! The opinions expressed in this article are those of the guest author and not necessarily of Search Engine Land. Staff authors are listed here. While customers can download the contact list from Facebook themselves and cut and paste part of an email into a FB post, the one-step convenience offered by Constant Contact sells itself. So far, around 10,000 customers Shadow Making have chosen to try the service. Thumbtack also built its service provider marketplace from the ground up by offering automatic posting services on Craigslist, so advertisers don't have to repeatedly repost their ad to keep it fresh. Again, this is something the vendors could do themselves, but the Shadow Making convenience factor (and the fact that it was Shadow Making free) was appealing. 9. Print may not be sexy, but SMBs appreciate it Four Bootcamp SMEs have agreed to join a Q&A panel on the issues they face in marketing.